Media import

Thank you for using this app.

This app is provided "as-is". By continuing to use this app, you have reviewed and agreed to the terms and privacy policy in this document. If you do not consent to any part of the terms and the policy, please stop using and uninstall this app.

Updates to this document:

  • 2022-07-17: further clarification of error reporting and analytics data, added known issues
  • 2022-06-17: for v 1.1
  • 2021-08-04: for v 1.0.3
  • 2021-07-08: initial

Sections:

Contact developer:

Known issues

  • 2022-07-17: App may crash on selecting "start over" or "select all/new/none" buttons. A temporary fix is on the way.
  • 2022-07-17: Unknown issue causing finding items to fail (2). Investigating.

Privacy statement

Media import is a utility app - it is not intended for any user identifiable information to be collected and transmitted to the developer.

Data and permissions

  • Media, access to removable devices on your computer

    • This app accesses the media on the device that you connected and selected for import.
    • All media is processed locally on your device. No personal media is transmitted to and stored by the developer.

  • Windows and Microsoft Store services

    • Non-personally identifiable user data may be automatically sent by your computer to Microsoft's servers in the following situations:
      • When you install this app from the Microsoft Store
      • When this app faces an error (app analytics data)
      • When this app crashes (error reporting data)
    • The data may include:
      • your country
      • your device information - operating version, brief specifications, app version number
      • name of error with no other personal information
      • date and time of app crash
      • (rarely) app crash information generated by your computer
    • The developer uses these data to monitor the performance of this app, understand which parts of the app that users are facing problems with, and fix bugs in this app.
    • This data is not used to identify you. This data is not disclosed for any other purpose.
    • You may be able to control how much of these data is sent in Windows settings.
      • Go to Windows settings > Privacy > Diagnostics & feedback. Choose from varying levels of diagnostic data. You can also understand how your data is processed by Microsoft there.

  • Internet access (new in v1.1 and above)

    • v1.1 onwards requires Internet access for Visual Studio App Center - a Microsoft tool used to monitor app crashes.
    • Non-personally identifiable user data may be automatically sent to Microsoft's servers when this app crashes.
    • The data may include:
      • what caused the crash, and other app crash information generated by your computer
      • your device information - operating version, brief specifications, app version number
      • your country
    • The developer uses this data to understand what causes the app to crash, and fix bugs that causes such crashes.
    • This data is not used to identify you. This data is not disclosed for any other purpose.
    • You can turn off crash reporting to Visual Studio App Center in app settings, and revert to the form of crash reporting mentioned in the above section.
      • App settings > Other settings > Automatic crash reporting > Change to "Send basic information"

  • Optional third party services

    • You may be transmitting personal information by using the optional features that this app connects to:
      • Microsoft Store - leaving reviews
      • Feedback Hub (Microsoft) - providing feedback
      • Google for Google Forms

If you have any further questions or concerns, feel free to contact the developer.

Troubleshooting

Here is a list of errors that you may face:

  • Not supported - your computer does not meet the prerequisites to run this app; uninstall this app from your computer
  • Error finding items (1) - this is likely due to a problem on your connected device or computer
  • Error finding items (2) - this may be due to an unknown bug in the app; please contact us
  • Error finding devices (AP or APc) - this is likely due to a problem with your connected device and the AutoPlay function; if error persists, you should disconnect this app from AutoPlay in your Windows settings

What's new

  • 2022-06 v1.1
    • Fix increased crashes in 1.0.10
    • Improved performance and stability in handling media
    • Improved user interface - interface is reordered, and includes automatic scroll
    • New permission required: Internet access for improved crash reporting
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